Refund Policy
General Information
- Name, Email ID, Shipping and Billing Address, Phone Number This data is collected directly from users of the website. This data is used to identify the user, deliver goods and services, identify “lookalike” customers, and for security and fraud prevention.
Refunds and Returns
Only damaged products can be returned within 4 working days from the day of delivery. - The refund amount will be processed via Cash free within 15 working days.
Complaints and Grievances
- In case if you have any product or post-delivery complaints/grievances, you must notify us within 15 days of having received the order.
- Suitable action will be taken accordingly.
- If your ordered products have arrived in a physically damaged or defective condition or are different from what was ordered, request you to reach out to us*
- *Kindly share the message/ image of the delivery confirmation OR product condition (whichever applicable):
- For your complaints/grievances/refunds/returns e-mail us support@alixamour.com
Delivery Status
- For any delivery related issue request, you to please notify us within 10 days of having received your delivery confirmation message from our delivery partner…
- Suitable action will be taken accordingly.